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We want to stop fires from happening and that is why we offer a free, home fire safety visit to help make you safer.

Even a small fire in your home can lead to substantial damage that could be expensive to repair and leave you unable to stay in your property for a number of weeks.

What happens during a home fire safety visit

Our firefighters will visit you in your home and provide you with bespoke advice, based on your household and lifestyle, to minimise the risk of a blaze.

Crews won't move any of your furniture, though they may suggest moving items as part of any safety recommendations made during the home fire safety visit, if they identify them as hazards.

If you ask us to help you move anything, firefighters may assist but this will be at their own discretion and only with your permission.

We may fit free smoke alarms in your property during the assessment.

When can I book a home fire safety visit for

Our home fire safety visits can take place any day of the week, at any time that is convenient for you.

The assessment takes as long as necessary but first-time visits are allocated up to 90 minutes.

Book your free, home fire safety visit online now

- Or call 0800 028 44 28

For urgent, out of hour referrals, please contact 0208 555 1200 and inform the switchboard you need to book a home fire safety visit.

Worried about a neighbour or relative

Although everyone is eligible for a free, home fire safety visit we prioritise those people who may be at higher risk of having a fire, these include:

- Older people living alone.

- People with mobility, vision or hearing impairments.

- People accessing mental health service users.

- Those liable to intoxication through alcohol and/or drug use.

If you have a relative or a neighbour who you think fits any of these categories, refer them to our free, home fire safety visit booking form.

Home Fire Safety Visit Referral Form